The Punjab Chief Minister Maryam Nawaz Sharif has launched an important initiative called ‘Maryam Ke Dastak’ to improve public service delivery across the province. Initially started in Lahore, this program has now been expanded to 22 districts in Punjab, including Kasur, Jhang, Attock, Bhakkar, Khanewal, Muzaffargarh, Bahawalnagar, Sialkot, Jhelum, Mianwali, and Sheikhupura. The Punjab Information Technology Board (PITB) is responsible for executing this initiative. The goal of expanding ‘Maryam Ke Dastak’ is to make government services more accessible and convenient for the people living in these districts. By reaching more areas, the program aims to help a larger number of citizens receive the support and services they need without having to travel long distances.
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Expansion of Services to More Districts
The ‘Maryam Ke Dastak’ initiative was first launched on June 4, 2024, in Lahore, offering ten essential public services to the residents. Within just three months, the program has grown significantly and now provides over 60 different government services in 22 districts. This rapid expansion shows the success and demand for the services provided. Citizens in the newly included districts can now access a wide range of services directly from their homes. This means that people no longer need to travel to major cities like Lahore or Rawalpindi to get the help they need. The expansion ensures that more people benefit from the government’s efforts to make public services easier to use and more efficient.
Services Offered Through Dastak Doorstep Services App
One of the key features of the ‘Maryam Ke Dastak’ initiative is the Dastak Doorstep Services app. This app allows citizens to request various government services online. Some of the services available through the app include applying for a Driving License, getting assistance from the Police Department, accessing services from the Excise and Taxation Department, and dealing with Local Government issues. Additionally, the app provides access to services from the Board of Revenue, Lahore Development Authority (LDA), Social Welfare Department, and the Livestock and Dairy Development Department. By using the app or the 1202 helpline, citizens can easily request these services and have trained ‘knock facilitators’ deliver them directly to their doorsteps. This system not only saves time but also ensures that services are delivered efficiently and transparently.
Convenience and Accessibility for Citizens
The expansion of the ‘Maryam Ke Dastak’ initiative ensures that more citizens can access government services conveniently and without any hassle. Previously, people in smaller districts had to travel to larger cities to avail of essential services, which was time-consuming and sometimes difficult. With the introduction of the Dastak Doorstep Services app and the expansion to 22 districts, accessing services has become much easier. Citizens can now request services from the comfort of their homes and receive them promptly. This increased accessibility is particularly beneficial for those who may have mobility issues or lack the means to travel long distances. The initiative aims to make public services more user-friendly and accessible to everyone in Punjab.
Employment Opportunities Through Facilitator App
Another important aspect of the ‘Maryam Ke Dastak’ initiative is the creation of employment opportunities through the Dastak Facilitator App. Citizens can register as facilitators on the app and earn a living by delivering services to others. These facilitators are trained to handle various tasks and ensure that services are delivered smoothly to the citizens’ doorsteps. This commission-based model not only helps the government in efficiently delivering services but also provides a source of income for the facilitators. By encouraging more people to become facilitators, the initiative supports local employment and helps individuals earn money while contributing to the community. This dual benefit enhances both service delivery and economic opportunities for the people of Punjab.
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PITB’s Role in Enhancing Public Services
The Punjab Information Technology Board (PITB) plays a crucial role in the success of the ‘Maryam Ke Dastak’ initiative. As the executing body, PITB is responsible for managing the technological aspects of the program, including the development and maintenance of the Dastak Doorstep Services app. PITB ensures that the app is user-friendly, reliable, and capable of handling a large number of requests efficiently. Additionally, PITB oversees the training of knock facilitators and the implementation of the commission-based model for facilitators. By leveraging technology, PITB enhances the efficiency and transparency of public service delivery, making it easier for citizens to access the help they need quickly and effectively. Their efforts are instrumental in making the initiative a success across the expanded districts.
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Conclusion
The expansion of the ‘Maryam Ke Dastak’ initiative to 22 districts in Punjab marks a significant achievement in enhancing public service delivery. Launched by Chief Minister Maryam Nawaz Sharif and executed by the Punjab Information Technology Board, this program aims to make government services more accessible and convenient for a larger population. By offering over 60 services through the Dastak Doorstep Services app and creating employment opportunities for facilitators, the initiative addresses both service delivery and economic support. The expansion ensures that more citizens can benefit from essential services without the need to travel long distances, thereby improving their quality of life. The Punjab government’s commitment to this initiative demonstrates its dedication to transparency, convenience, and the overall welfare of its people, setting new standards for public service delivery in the region.